DO YOU ACCEPT RETURNS?
We do not accept returns, but we do offer exchanges. You must contact us within 7 days of the delivery date if you would like to exchange your beanies. The buyer is responsible for paying return shipping fees on exchanges. We do not offer exchanges for international orders due to the high shipping charges.
HOW MUCH IS SHIPPING?
United States: FREE shipping. All the time.
Canada: shipping is $11 for the first item and $1 for each additional item.
Australia: shipping is $14 for the first item and $1 for each additional item.
Everywhere Else: we are currently not shipping to any countries besides the US, Canada and Australia. Unfortunately, we have had too many issues with shipping. We may add more countries in the near future.
We use USPS First Class Mail & USPS First Class Mail International. All customers will receive an email with a tracking number so you can track your order every step of the way.
NOTE FOR INTERNATIONAL CUSTOMERS:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
WHEN WILL MY ORDER SHIP?
Our turnaround time is 2 to 5 business days. This is the time from your order being placed to the order being shipped out. If you need to expedite the shipping for a special event or trip, please email us at SlouchHeadwear@gmail.com.
WHEN WILL I RECEIVE MY ORDER?
United States: shipping usually takes 2 to 6 days.
Canada: shipping usually takes 7 to 14 days.
Everywhere Else: shipping usually takes 10 to 28 days.
* these shipping times can vary based on weather, location, holidays, customs processing, etc.
DO YOU OFFER COUPONS OR DISCOUNTS?
Follow us on Instagram, Facebook and Twitter at @SlouchHeadwear for sales, discount codes and giveaways!
HOW CAN I WASH MY BEANIE?
We recommend spot cleaning by hand if possible. For the slouch beanies you can machine wash on cold with gentle cycle. Reshape beanie, lay flat and air dry. The knit cuff beanies are more gentle and should be hand washed if possible. Too much agitation in the washer can make them a little fuzzy.
WHAT ARE THE BEANIES MADE OF?
Our slouch beanies are a cotton/polyester blend and our knit cuff beanies are acrylic.
HOW CAN WE BE FEATURED ON YOUR WEBSITE OR SOCIAL MEDIA ACCOUNTS?
Tag us in your social media posts for a chance to be featured!
DO YOU COLLABORATE WITH BLOGGERS/INFLUENCERS?
Yes! Send us an email if you're interested.
* PLEASE NOTE THAT THERE IS A FEE FOR CANCELLED ORDERS, WHICH IS THE PAYMENT PROCESSING FEE THAT WE DO NOT GET RETURNED TO US.
* WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DUE TO AN INCORRECT RECIPIENT NAME AND/OR RECIPIENT ADDRESS PROVIDED TO US
Email us at SlouchHeadwear@gmail.com and we will get back to you ASAP!